Privacy Policy

Effective Date: April 23, 2026

Company Name: DzLimo Services ("DzLimo", "we", "us", or "our")
Website: https://dzlimoservices.com/
Contact Email: info@dzlimo.com
Phone: (773) 905-5086
Address: Chicago, IL

At DzLimo Services, your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, protect, and handle your Personal Information when you use our website, book our luxury chauffeur services, and communicate with us.

1. What Information is Collected

We only collect information that is necessary to provide you with our premium transportation services and improve your customer experience. This includes:

  • Personal Identification Information: Name, email address, phone number, and physical addresses (pickup and drop-off locations).
  • Billing and Payment Information: Credit card details and billing addresses (processed securely through our third-party payment processors).
  • Account Details: Usernames and passwords if you create an account on our website.
  • Communication Data: Records of your inquiries, booking requests, emails, and SMS text messages.
  • Technical Information: IP address, browser type, operating system, and basic website usage data.

2. How Data is Used

We use the information we collect for the following purposes:

  • To fulfill and manage your transportation bookings.
  • To process payments securely.
  • To send you booking confirmations, chauffeur updates, and receipts.
  • To provide customer support and respond to inquiries.
  • To send administrative information, such as policy updates.
  • To send marketing and promotional communications (only if you have opted in, and subject to your right to opt out at any time).

3. SMS Opt-In Details (GHL A2P Policy)

As part of our services, DzLimo uses SMS/text messaging for booking confirmations, chauffeur arrival alerts, and customer support. We utilize GoHighLevel (GHL) for our communications, strictly adhering to A2P 10DLC regulations.

Opting In: By submitting your phone number on our website forms (e.g., during booking or sign-up) and checking the consent box, you explicitly agree to receive text messages from DzLimo Services.

Message Frequency: Message frequency varies based on your bookings and interactions with us.

Rates: Standard message and data rates may apply depending on your mobile carrier.

4. CRITICAL: No Sharing Statement About SMS Opt-Ins

We highly respect your privacy regarding mobile communications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will strictly remain with DzLimo Services and will never be sold, rented, or shared with any third parties.

5. Cookie & Tracking Info

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Required for the website to function properly (e.g., keeping you logged in during the booking process).
  • Analytics Cookies: We use tools (such as Google Analytics) to understand how visitors interact with our site so we can improve functionality. These cookies collect anonymous data about your IP address, pages visited, and time spent on the site.
  • Managing Cookies: You can choose to disable cookies through your web browser settings. However, doing so may affect your ability to use certain features on our website.

6. Data Security Practices

DzLimo Services implements industry-standard security measures to maintain the safety of your personal information:

  • Encryption: All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and encrypted.
  • Restricted Access: Your personal data is contained behind secured networks and is only accessible by a limited number of authorized personnel who have special access rights and are required to keep the information confidential.
  • Data Retention: We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. User Rights (Unsubscribe, Update Info, etc.)

You have full control over your personal data. You hold the right to:

  • Opt-Out of SMS: You can opt-out of receiving SMS messages at any time. Simply reply STOP to any text message you receive from us. You will receive a final confirmation text that you have been unsubscribed. Reply HELP for assistance.
  • Opt-Out of Emails: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of the email.
  • Access & Update: You can review or update your personal information by logging into your account on our website or by contacting us directly.
  • Data Deletion: You have the right to request the deletion of your personal data from our systems ("Right to be Forgotten"). Please email us at info@dzlimo.com to process this request.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, our GHL A2P SMS compliance, or your data, please contact us at:

DzLimo Services
Email: info@dzlimo.com
Phone: (773) 905-5086
Address: Chicago, IL
Website: https://dzlimoservices.com/